ISEB ISEB-ITILV3F Exam Questions : ITIL Foundation Certificate in IT Service Management

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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Major Incidents require:

A) Longer timescales
B) Separate procedures
C) Less urgency
D) Less documentation

2. What is the name of the area where the definitive authorised versions of all media
Configuration Items (CIs) are stored and protected?

A) Definitive Media Library
B) Definitive Software Store
C) Software Secure Library
D) Service Knowledge Management System

3. The consideration of business outcomes and value creation are principles of which part of the
Service Lifecycle?

A) Service Transition
B) Service Design
C) Service Strategy
D) Continual Service Improvement

4. Which of the following is the CORRECT definition of a Release Unit?

A) The portion of a service or IT infrastructure that is normally released together
B) The team of people responsible for implementing a release
C) A measurement of cost
D) A function described within service transition

5. Which of the following sentences BEST describes a Standard Change?

A) A pre-authorised Change that has an accepted and established procedure
B) A Change that correctly follows the required Change process
C) A Change to the service provider's established policies and guidelines
D) A Change that is made as the result of an audit

Solutions: