Microsoft MB-910日本語 Exam Questions : Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版)

  • Exam Code: MB-910J
  • Exam Name: Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版)
  • Updated: Jul 30, 2026
  • Q&As: 161 Questions and Answers

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Languages: English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, German

Retirement date: none

This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.

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Microsoft Dynamics 365 Fundamentals (CRM) Exam Certification Details:

Number of Questions40-60
Exam CodeMB-910
Exam Price$99 (USD)
Schedule ExamPearson VUE
Passing Score700 / 1000
Books / TrainingMB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Exam NameMicrosoft Certified - Dynamics 365 Fundamentals (CRM)
Sample QuestionsMicrosoft Dynamics 365 Fundamentals (CRM) Sample Questions
Duration60 mins

Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.

Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.

Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Download exam skills outline

For more info read reference:

Microsoft MB-91 Certification Reference

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

Microsoft MB-910日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Describe Dynamics 365 Customer Service20-25%- Case management lifecycle
- SLA and routing rules
- Knowledge base and entitlements
- Key components and use cases
- Unified service desk and channels
Topic 2: Describe Dynamics 365 Customer Insights - Journeys (Marketing)15-20%- Integration with Copilot
- Lead generation and qualification
- Capabilities and use cases
- Email marketing and customer journeys
- Event management features
- Marketing forms, pages, and segments
Topic 3: Describe Dynamics 365 Sales20-25%- Business process flows
- Product catalog, price lists, and unit groups
- Quote, order, and invoice lifecycle
- Lead and opportunity management processes
- Sales accelerators and forecasting
- Core capabilities and business scenarios
Topic 4: Describe Dynamics 365 Field Service15-20%- Mobile app and offline functionality
- Work order lifecycle and resource management
- Inventory and asset management
- Core features and scheduling capabilities
Topic 5: Explore core capabilities of Dynamics 365 customer engagement apps15-20%- Overview of Copilot in customer engagement
- Security and access control
- Common features and navigation
- Data management and reporting basics
- Integration with Microsoft Power Platform

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