Oracle 1Z0-1064-26 Exam Questions : Oracle Fusion Service 2026 Implementation Professional

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question 1

Which two are required to publish a completed Digital Customer Service (DCS) application?

A. nothing (DCS applications are always available to all users.)
B. moving the application to Staging and subsequently to Production status
C. system administrator approval
D. a single "publish" action to complete the task

Question 2

Which two keyboard shortcuts can be modified?

A. Save and Continue
B. OK
C. Save and Close
D. Cancel
E. Create Service Request

Question 3

Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
B. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
C. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
D. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

Question 4

In which three situations can default coverage be applied?

A. to a specific customer account
B. for a specific SR status
C. for a specific period of time
D. globally, to all service requests that do not have any other coverage
E. for a specific SR category

Question 5

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Status = "Active".
B. Select Create Category > Create Top-Level Category.
C. Complete Category Name.
D. Select Create Category > Create Child Category.
E. Select Service Catalog in Functional Areas.
F. Check the Active flag.
G. Select the task Manage Service Request Categories.

Solutions: