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CompTIA CDIA+ Certification Sample Questions:

1. Company.com has a single call center. It will introduce new products that will increase customer service calls.The company wants to handle an increasing number of calls without adding personnel or decreasing customer service levels. Which aspect of workflow technology should it consider?

A) Work monitoring
B) Pre-retrieval of customer folders
C) Sorting of documents in a work queue
D) Load balancing

2. A local library keeps many important documents relating to the historical landmarks in town. The documents consist of blueprints, photographs, and newspaper articles. The library wants to capture the documents electronically so they can be viewed online. The first concern of the person capturing the documents would be the:

A) volume of the documents on file.
B) color of the documents.
C) number of file cabinets.
D) age and physical condition of the documents.

3. Company.com would like to scan documents for disaster recovery purposes. Which system would be most appropriate?

A) Image Management System (IMS)
B) Knowledge Management System (KMS)
C) Storage Area Network (SAN)
D) Electronic Document Management System (EDMS)

4. A process to open account relationships between businesses includes mailing forms to be filled out, returned, and entered into the accounting system. This occurs 100 times per day. This process will benefit MOST from which one of the following?

A) A new e-mail server
B) A courier service
C) An online forms solution
D) An FTP

5. When a consultant recommends a scanner to a client, what percentage of the scanned pages need to be two-sided in order to cost justify a duplex scanner?

A) 30-40%
B) 10-20%
C) 50-60%
D) 70-80%

Solutions: