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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Development Tracing
B) Selective View
C) Resource View
D) Continuous log
E) Snapshot

2. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) force Account Code must be checked on the user's Supervisor tab.
B) User must be defined as an agent in one-X Portal.
C) User must be a member of a hunt group.
D) CCR Agent Must be checked on the user's Supervisor tab.

3. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Add the Client CLI information to the Incoming Call Route.
B) Enable CLI tracking
C) Add the ClI information to the Account Code.
D) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.

4. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

A) SSA Snapshot
B) System Monitor with default filters
C) System Monitor with ISDN L3 filter options enabled
D) Debug Manager on DTE port

5. An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?

A) get time
B) time server
C) net time
D) time

Solutions: