Cisco 350-801 Exam Questions : Implementing and Operating Cisco Collaboration Core Technologies

  • Exam Code: 350-801
  • Exam Name: Implementing and Operating Cisco Collaboration Core Technologies
  • Updated: Nov 06, 2026
  • Q&As: 493 Questions and Answers

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Certification Path for Implementing Cisco Collaboration Core Technologies (350-801 CLCOR)

This course will help you:

  • Implement Cisco Unified Communications Manager provisioning features
  • Configure and troubleshoot collaboration endpoints
  • Earn 64 credits toward recertification
  • Integrate and troubleshoot Cisco Unified Communications Manager with Lightweight Directory Access Protocol (LDAP) for user synchronization and user authentication

This exam is for:

  • Network administrators
  • Network engineers
  • Students preparing to take the CCNP Collaboration certification
  • Systems engineers

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Certification Details

  • Cisco Certified Specialist – Collaboration Core

    Finally, Cisco Certified Specialist – Collaboration Core is a title that recognizes your accomplishments at the professional level. It serves as a validation of an individual's skills and ensures a base for further advancements in the industry.

  • CCNP Collaboration

    CCNP Collaboration, on the other hand, is a certificate that proves one's ability to work with collaboration solutions on an intermediate level. Achieving it puts you on course to attaining certification supremacy by acting as the second-best option after the above-mentioned CCIE Collaboration.

    Generally, learners must pass a two-exam combination to get certified. The core test, Cisco 350-801, and a concentration one from the options listed below:

    • Cisco 300-810: Implementing Cisco Collaboration Applications (CLICA)
    • Cisco 300-815: Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)
    • Cisco 300-820: Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI)
    • Cisco 300-825: Implementing Cisco Collaboration Conferencing (CLCNF)
    • Cisco 300-835: Implementing Automation for Cisco Collaboration Solutions (CLAUI)

    Usually, CCNP Collaboration candidates are expected to have at least three years of proven experience working with collaboration services.

  • CCIE Collaboration

    CCIE Collaboration is Cisco certification that relates to the expert level and addresses a solid expertise in collaboration solutions. Success in this path sets you apart as a distinguished professional who understands the ins and outs of collaboration technologies. Aside from passing the Cisco 350-801 exam, candidates must also pass one lab test to qualify for this certificate, which in this case is the Cisco CCIE Collaboration v3.0. While the vendor does not list any strict prerequisites for attaining this accreditation, the applicants are advised to have about 5 years of working experience in managing collaboration technologies.

Describing the Test Domains

  • Cisco IOS XE Gateway and Media Resources

    This domain is built around the configuration of specific voice gateway components. These include codec preference list, dial peers, and DTMF. It also addresses the configuration and troubleshooting of ISDN PRI/BRI, skills needed to verify and set up the MGCP, and select the right media resources that are most suitable for certain scenarios.

  • QoS

    This section assesses the candidates' knowledge of common problems associated with poor video and voice quality such as jitter, packet loss, and latency. Also, applicants need to know QoS requirements for video and voice application types and understand the role of different DiffServ values such as EF, CS4, CS3, and AF41 as they relate to collaboration. The next topics covered include the importance of QoS trust boundaries, class models, location-based CAC bandwidth requirements, and setting up as well as verifying LLQ.

  • Collaboration Applications

    This domain will mostly focus on the setting up the SIP integration options to call control, configuration of MWI and Unity Connection Mailbox, and description of call handlers. It also covers the deployment of Cisco jabber on-premises as well as Cisco Unified IM&P protocols and high avilability.

  • Protocols, Codecs, and Endpoints

    This is the last domain that candidates need to master when preparing for the Cisco 350-801 exam. It checks one's abilities in troubleshooting a wide range of SIP conversation elements including SDP and DTMF as well as collaboration endpoints, deploying SIP endpoints, and setting up codec negotiations. Also, it requires onw to know how to choose a proper collaboration codec for specific scenario.

  • Call Control

    This module of the exam outline emphasizes four major skills including those associated with the Mobile and Remote Access (MRA), Cisco Unified Communications Manager digit analysis process, and the implementation of toll fraud prevention. In addition, one should be skilled in the configuration of globalized call routing within a Cisco Unified CM.

  • Design and infrastructure

    Here, the instructors will want to know if you can describe the key components of design when it comes to Cisco Collaboration architecture. They include high availability, bandwidth, sizing, licensing, security, QoS, disaster recovery, and dial plan. Also, the candidates should show their knowledge of the crucial elements that Cisco Collaboration technologies like SNMP and DNS, the purpose of of edge devices within the Cisco Collaboration architecture, and skills in troubleshooting DNS, NTP, and LDAP integration.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/clcor-350-801.html

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Cisco 350-801 Exam Syllabus Topics:

SectionWeightObjectives
Collaboration Applications5%- Configure Cisco Jabber (Switching modes, Deployment modes)
- Configure Cisco Unity Connection (MWI, SIP integration)
Call Control25%- Describe Mobile and Remote Access (MRA)
- Describe the Cisco Unified Communications Manager (CUCM) digit analysis process
- Configure globalized call routing in CUCM (Route patterns, Translation patterns, Standard Local Route Group)
- Implement toll fraud prevention on CUCM
Infrastructure and Design20%- Troubleshoot network components in a Cisco collaboration solution (DNS, NTP, CDP/LLDP, IP connectivity, Firewall traversal)
- Describe the purpose of Edge devices in the Cisco Collaboration architecture (Expressway, CUBE)
- Describe the key design elements of the following: Sizing, Bandwidth, High availability, Disaster recovery, Dial plan, Security (certificates, SRTP, TLS)
Cisco IOS XE Gateway and Media Resources15%- Describe IOS XE media resources (Conferencing, MOH, Transcoding)
- Configure voice gateway elements (DTMF, Voice translation rules, Codec preference lists, VoIP and POTS dial peers)
- Troubleshoot IOS XE dial plans and dial peer matching
Protocols, Codecs, and Endpoints20%- Troubleshoot these elements of a SIP conversation (SDP, Offer/Answer model, DTMF, Early media)
- Describe SIP interworking between CUCM and Cisco Expressway
- Identify the appropriate codec for a given scenario (G.711, G.729, Opus)
- Configure and troubleshoot endpoint registration (On-premises, CUCM, Expressway)
Quality of Service (QoS)15%- Describe the QoS requirements for these applications (Voice, Video, Data)
- Configure LLQ (class map, policy map, service policy)
- Describe the class models for providing QoS (DiffServ, IntServ)
- Describe problems that can lead to poor voice and video quality (Jitter, Latency, Packet loss)

Cisco Implementing and Operating Cisco Collaboration Core Technologies Sample Questions:

Question #1

When configure Cisco UCM,which configuration enables phones to automatically reregister to a Cisco UCM publisher ' when the connection to the subscriber is lost?

  • A. Cisco UCM
  • B. Route Group
  • C. Device Pool
  • D. SRST
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2


Refer to the exhibit. A Cisco UCM administrator has just completed an upgrade from version 14SIJ4 to
15SU3. During post-upgrade checks, the administrator
discovered that SSO is failing for the subscriber. The administrator collected Cisco UCMs " Cisco SSO " logs, opened the latest " ssosp " log and found the error shown. Why did the subscribers SSO authentication attempt fail?

  • A. The " IdP " changed the ACS URL alias from " ucmSub.clsco.com " to " ucmPub.clsco.com " .
  • B. The " Assertion " in the response was signed but Cisco UCM is configured to only accept unsigned assertions
  • C. The " CircleOfTrusf key was empty.
  • D. The " Attribute " value in the response was " null " .
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

An administrator configures the voicemail feature in a Cisco collaboration deployment. The user mailboxes must be configured when the Cisco Unity Connection server is configured. Which action accomplishes this task?

  • A. Configure an AXL server to access the Cisco UCM users.
  • B. Configure an SCCP integration with Cisco UCM.
  • C. Configure an active directory to sync the users who will have a voicemail box.
  • D. Configure a SIP integration with Cisco UCM to sync users.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

An engineer with ID0123456789 is designing a new dial plan for a customer that has offices in several countries on four continents around the world. This client also wants to integrate with a Microsoft Lync backend. Which dial plan type does the engineer recommend?

  • A. SIP URI
  • B. E.164
  • C. TEHO
  • D. H.323
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

What is a function of a call handler in Cisco Unity Connection?

  • A. It controls outgoing calls by allowing an administrator to specify the numbers that Cisco Unity Connection dials to transfer calls, notify users of messages, and deliver faxes.
  • B. It provides access to a corporate directory by playing an audio list that users and outside callers use to reach users and leave messages.
  • C. It answers cans, take messages, and provide menus of options.
  • D. It collects information from callers by playing a series of questions and recording the answers.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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