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Apple Macintosh Service Sample Questions:

1. Which of the following is ALMOST CERTAINLY a software-related problem?

A) Single beep at startup
B) iPhoto quits when launched
C) No Internet connectivity
D) No video on display

2. Which of the following scenarios would be most appropriate to use Apple Hardware Test?

A) You want to test a Mac's Ethernet port after its logic board has been replaced.
B) You are unsure if the customer's issue is caused by software or hardware.
C) You want to verify that Mac OS X has been installed properly.
D) You need to check the Mac's LCD display for any pixel anomalies.

3. If you are unable to find the password for an AirPort Extreme or Express Base Station, you should perform a _______.

A) Soft reset
B) Hard reset

4. The best piece of information you can obtain to properly determine the correct AppleCare name for any Mac is ___.

A) the serial number
B) the MAC address
C) the EMC number
D) the model number

5. A customer claims that her Mac cannot connect to her AirPort Express network at home.
Which of the following would be the BEST question to ask her FIRST?

A) Does your ISP support wireless access to the Internet?
B) Have you upgraded to Mac OS X v10.4.8?
C) Can any other computer successfully join her network?
D) What type of wireless card is installed in your Mac?

Solutions: