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Apple Macintosh Service Certification Sample Questions:

1. MacBook Air comes with a _____ MagSafe power adapter.

A) 85 Watt
B) 80 Watt
C) 65 Watt
D) 60 Watt
E) 45 Watt

2. You must provide your identity when you use Apple's Business Conduct Helpline. You may not contact the Helpline anonymously.

A) True
B) False

3. Which safety issue applies to newer Apple portable models?

A) Heavy internal frame
B) High voltage display
C) Soft battery enclosure
D) Fragile bottom case
E) Sharp logic board edges

4. A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

A) Can you open any files?
B) Is your Mac connected to a network?
C) What version of Keynote are you using?
D) Can you open other Keynote files?

5. A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?

A) RAM not completely seated
B) Dead battery
C) Faulty optical drive
D) Not enough RAM

Solutions: