Salesforce AP-203 Exam Questions : Communications Cloud Accredited Professional

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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A. Advance Rules
B. Compatibility Rules
C. Context Rules
D. Attribute Rules

Question 2

United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A. Calculate the file and data storage required based on required data volume and file attachment requirements.
B. Access the archiving strategy and determine how storage will be cleared though archiving.
C. Analyze an external data storage system for more cost effective data storage
D. Analyze the storage usage of the existing legacy system
E. Identify the storage needs between data storage and file storage.

Question 3

Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
B. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
C. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
D. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number

Question 4

An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A. Design opportunity management flows and convert the opportunity to quote.
B. Design a contract creation and contract renewal flows
C. Design order capture and order fulfillment flows
D. Design a quoting flow to negotiate price and discount approval process.

Question 5

UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A. Cart Based API using Omni Out
B. Digital Commerce API
C. Custom API via lightening Out
D. Digital commerce SDK

Solutions: