Salesforce CRT-101 Exam Questions : Certification Preparation for Administrator Exam

  • Exam Code: CRT-101
  • Exam Name: Certification Preparation for Administrator Exam
  • Updated: Nov 03, 2026
  • Q&As: 250 Questions and Answers

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Understanding functional and technical aspects of Preparation for Administrator (CRT101)

The following will be asked from you in the SALESFORCE CRT-101 exam dumps:

  • Given a situation, distinguish how to mechanize case the executives utilizing case task, pre-programmed message, acceleration, web-to-case, email-to-case, and case groups
  • Describe the capacities of movement the executives, for example, overseeing errands, occasions, public schedules, and multiday occasions
  • Describe the highlights of Chatter like feed, gatherings, following, and security
  • Describe the capacities of Salesforce Knowledge
  • Describe the capacities of case the executives, for example, case measures, case settings, what's more, case remarks
  • Describe the capacities of the Community application, including Ideas and Answers

Salesforce CRT-101 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Distinguish between the various UI features that an administrator controls
  • Describe the capabilities of the Salesforce Communities
Topic 2
  • Identify the capabilities and implications of the sales process
  • Describe capabilities and use cases for the approval process
Topic 3
  • Describe the capabilities of the Salesforce Mobile App
  • Describe the capabilities of lead automation tools and campaign management
Topic 4
  • Determine how to create and assign page layouts, record types
  • Identify tools and use cases for managing data
Topic 5
  • Describe the impact of the sharing model on reports
  • Understand the implications of activating, deactivating, or freezing a user
Topic 6
  • Describe the capabilities of custom report types
  • Describe the capabilities of case management
Topic 7
  • Describe the capabilities of activity management
  • Identify use cases for AppExchange applications

Reference: https://trailheadacademy.salesforce.com/classes/crt101-prepare-for-your-administrator-certification-exam

Understanding functional and technical aspects of Preparation for Administrator (CRT101)

The following will be asked from you in the SALESFORCE CRT-101 exam dumps:

  • Demonstrate comprehension of the information needed to create requests and agreements
  • Demonstrate comprehension of how to produce reestablishment and alteration statements to meet business necessities
  • Given a situation, decide anticipated evaluating results
  • Demonstrate how to set up items, pricebooks, and pricebook passages
  • Given a situation, use search channels, field sets, and custom activities to empower item choice and setup
  • Given a situation, set up a statement layout to meet business necessities
  • Given a situation, recognize the proper estimating methodology (rebate plans, block valuing, contracted costs, membership evaluating, percent-of-all out, utilization based valuing)
  • Demonstrate what item index arrangement means for generally speaking CPQ information stream
  • Given a situation, prescribe when to utilize orders, agreements, memberships, and resources for meet business prerequisites

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How much does Preparation for Administrator (CRT101) costs

  • No of Questions: 60 Questions
  • Examination Name: Preparation for Administrator (CRT101)
  • Length of Exam: 85 min
  • Examination Fees: $200 USD
  • Types of questions: Performance Based Questions
  • Passing Score: 60% or higher

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