SAP E_SSMGT_73 Exam Questions : SAP Certified Application Specialist - Social Services Management with SAP CRM 7.0 EHP3

  • Exam Code: E_SSMGT_73
  • Exam Name: SAP Certified Application Specialist - Social Services Management with SAP CRM 7.0 EHP3
  • Updated: Jul 27, 2026
  • Q&As: 0 Questions and Answers

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SAP E_SSMGT_73 Exam Syllabus Topics:

SectionObjectives
Topic 1: Social Services Management- Case Management
  • 1. Follow-up decision processing
    • 2. Benefit application handling
      - Entitlement and Eligibility
      • 1. Determination rules
        • 2. Re-triggering entitlement calculation
          Topic 2: System Configuration & Integration- Integration scenarios with backend systems
          - SAP CRM configuration basics
          Topic 3: SAP CRM 7.0 Fundamentals- CRM Architecture Overview
          • 1. SAP CRM system components
            • 2. Integration with SAP ERP
              - CRM Business Processes
              • 1. Service and support processes
                • 2. Customer interaction management
                  Topic 4: Public Sector Processes- Collections and Disbursement (PSCD)
                  - Payment and benefit processing

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