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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers

A) High Intensity
B) EmergencyPolicy
C) Soft Boundaries
D) Customer First

2. Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?

A) Assign Contractor 1 and 2 different capacities for repair work.
B) Assign Contractor 2 as an Excluded Resource.
C) Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
D) Assign Contractor 1 as a Preferred Resource.

3. Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

A) Most service appointments have the same priority.
B) The scheduling policy is producing too many candidates that qualify for each Service Appointment.
C) The Calculate travel and breaks Field Service Setting is disabledfor the Service Resource Availability work rule.
D) The Scheduling Policy Used field is blank.

4. Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A) Change the Work Order with a closed status of "Cancelled."
B) Create a child Work Order for the follow-up Work Order.
C) Change the Work Order with a status of "New."
D) Re-use the existing Work Order for the follow-up.

5. Universal Containers wants to ensure that Service Appointments are only assigned toActive Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?

A) Match Boolean
B) Required Resources.
C) Preferred Resources
D) Match Fields

Solutions: