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| Section | Objectives |
|---|---|
| Topic 1: Customer solutions positioning | - Competitive positioning
|
| Topic 2: Imaging and Printing Fundamentals | - Sales fundamentals for HP solutions
|
| Topic 3: Printing solutions and services | - Security and document workflow
|
1. A client who purchases new technologies upon the recommendation of their colleagues is part of which group?
A) Late majority
B) Early majority
C) Early adopters
D) Laggard
2. What is the first thing your client should do when developing green initiatives?
A) Research the current issues involving sustainability
B) Calculate their carbon footprint as a baseline
C) Survey their employees to see which initiatives to focus on first
D) Determine how to reduce the impact of the proposed initiatives
3. What is the HP Print Cost Estimator?
A) a print management solution that monitors HP color printers for cost estimations and reports
B) software sold by HP distributors that allows the creation of supply contracts, including a print cost overview
C) a free tool that enables HP partners and customers to perform print cost analyses for their own documents before printing
D) an HP internal tool that allows the account manager to train HP partners on cost-per-page calculations
4. According to HP, what is involved in cross-selling?
A) selling the client accessories that go with their device to make them more functional
B) selling the client a device that has more features to drive cost savings
C) selling the client a balanced mix of HP MFPs and single function printers
D) selling HP printers that can print from both a Macintosh and a PC
5. What is the benefit of having toner with a uniform particle size?
A) It is instrumental in producing clear crisp images.
B) It is less messy.
C) It results in more colors
D) You can measure the toner more accurately and put the exact same amount in each cartridge,
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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