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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A user states that every print job submitted to a local printer prints out random characters. Which of the following steps would MOST likely resolve the problem?

A) Replace the printer cable
B) Reload the printer drivers
C) Reboot the computer and reset the printer
D) Clear the NVRAM on the printer

2. An IR printer stops working for half of an office while the other half is able to print. Which of the following should be checked FIRST?

A) Physical obstructions
B) Proper lighting
C) Paper levels
D) Printer share name

3. CORRECT TEXT
You need to configure your mobile device to send and receive electronic messages from your company. Your mobile device must be able to truly synchronize the message state with your desktop so that when a message is read on your desktop it is marked as read on your mobile device These are the proper parameters:
Email address tech@techies com
Password P@SSwOrd
Pop techies com Port 110 Security. None
IMAP techies com Port 993 Security SSL
Smtp.techies.com Port 465 Security: TLS
Company SSID Techies
Security WPA2
Passphrase P@SSwOrd
SSID is not broadcasted
Instructions You are not authorized to use the Company's WLAN The outgoing server does not require login credentials When you have completed the simulation, please select the done button to submit your answer.
---------

4. A technician installs a new graphics card that supports high resolutions. The technician sets the resolution to the highest setting and then the monitor displays no video. The technician hits the enter key to exit and nothing happens. After a reboot, no video appears after the operating system loads. Which of the following would the technician perform NEXT?

A) Change the resolution in Safe Mode
B) Reseat the graphics card in a different slot
C) Update the graphics card driver
D) Reinstall the operating system

5. Which of the following is one of the key differences between iOS smartphones and Android-based smartphones?

A) iOS phones cannot use "Airplane Mode"
B) Android phones cannot adjust Bluetooth visibility timeouts
C) Android has an open source application store
D) iOS phones have to install apps from a PC

Solutions: