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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. An individual set a goal of selling an average of 10 items per call and making a total of 25 sales calls during the week. The individual kept a careful tally of calls and sales. At the end of the week the individual had made
25 calls and sold an average of 10.3 items per call.
Which two factors contributed to the individual's success, considering the goal-setting theory of motivation?
Select one.

A) Specificity and self-generated feedback
B) Specificity and effort-performance expectation
C) Challenge and other-generated feedback
D) Challenge and effort-performance expectation

2. A company decided to change their work organization from individuals working independently to production teams. However, they decided to continue their same approach to performance evaluation and salary adjustment, which had worked well since the performance evaluation process had been improved. After a year's experience with the new team structure, it was obvious that productivity had decreased. A consultant's conclusion was that the approach to performance appraisal and assigning rewards was a cause of the teams' failure to perform.
Which approaches to performance evaluation and granting rewards would have been more effective in this situation?
Select one.

A) Group performance evaluation with group rewards
B) Individual and group evaluation with individual and group rewards
C) Individual performance evaluation with group rewards
D) Group performance evaluation with individual rewards

3. How might a charismatic leader work to increase performance in an organization?
Choose 1 answer

A) Demonstrate Type A behavior.
B) Issue a memo calling for increased effort.
C) Articulate an appealing vision.
D) Avoid unconventional behavior.

4. A company has restructured around teams but performance has not met expectations.
What should be the main evaluation criterion in an appropriate performance evaluation for supporting and improving the performance of teams?
Choose 1 answer

A) Team cooperativeness
B) Team activities
C) Team results being tied to important goals
D) Team members' attitudes

5. What is the optimal method for maximizing team member participation in a global meeting?
Choose 1 answer

A) Unilateral communication techniques
B) Video conferencing technology
C) Hard copy messaging
D) In-person meeting

Solutions: