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BBPSD Customer Service Sample Questions:

1. Customer expectations:

A) Can rarely be met.
B) Can sometimes not be met.
C) Should always be met.
D) Are never likely to be met.

2. If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A) BPS.
B) PRI.
C) CSP.
D) USP.

3. It is important to give an internal customer a good customer experience because:

A) They are more likely to be a returning customer.
B) They are equally as important as external customers.
C) They are more important than external customers.
D) They are more likely to complain than external customers.

4. If possible, the first time a customer comes into a shop you should ensure that:

A) You make sure they are in the correct shop.
B) Customer information is collected.
C) They purchase something.
D) You find out their name.

5. Multitasking is:

A) Doing things in sequence.
B) Doing more than one task at a time.
C) Only for people in busy jobs.
D) Doing one task and the doing another.

Solutions: