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BBPSD Customer Service Sample Questions:

1. An employee who has the skills to deal effectively in customer facing roles within the business is called a:

A) Effective customer professional.
B) Trained salesperson.
C) Customer service professional.
D) Customer focused professional.

2. Prioritising tasks means:

A) Telling which customer is going to be served next.
B) Using your best marketing material.
C) Spending longer on the first task that you have to do in the day.
D) Deciding which tasks need to be done immediately and which can wait.

3. Benchmarking is used to:

A) Test customer purchases.
B) Keep track of your daily sales targets.
C) Measure how your organisation is performing in relation to your competitors.
D) Compare your competitors' prices.

4. A concentrated targeting strategy is used when a product or service has:

A) Been specially developed for a particular market segment.
B) Been selected for a product with more than one customer segment.
C) Not been differentiated in the market place.
D) More marketing resources allocated to it.

5. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Authoritative type.
B) Analytical type.
C) Relaxed type.
D) Amiable type.

Solutions: