Avaya Aura® Contact Center Solution Design : 33810X Exam Questions

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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Applications Platform
B) Avaya Breeze™
C) Avaya Experience Portal Platform
D) Avaya Performance Applications Platform

2. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) Physical Entry-Level Server
B) VMware High-End Server
C) Physical Mid-Range Server
D) VMware Mid-Range Server

3. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A) MAC address
B) IP address
C) Host ID
D) Customer name

4. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya IX™ Workforce Engagement
B) Avaya Breeze® Platform
C) Avaya Control Manager
D) Avaya IX™ Workspaces

5. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It proposes, communicates, and agrees upon the detailed solution.
B) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
C) It is the final Invoice that serves as the formal contract acknowledgement.
D) It documents the details, and quantifies the cost.

Solutions: