Pegasystems Certified Senior System Architect (CSSA) 72V1 : PEGACSSA72V1 Exam Questions

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Pegasystems PEGACSSA72V1 Exam Syllabus Topics:

Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. A client wants to replace the Pega 7 logo in the Case Manager and Case Worker portals. Instead of using the company logo, the client wants you to use the logos for each of the company's operating subsidiaries - a user in the ABC subsidiary sees the logo for ABC, and a user in the XYZ subsidiary sees the XYZ logo.
How do you replace the Pega logo with the appropriate logo for each operating subsidiary?

A) Create a harness for each division.
B) Create a portal record for each division.
C) Create a portal header for each division.
D) Create a skin for each division.

2. A company sends a standard confirmation email whenever a case is created.
In which layer of the Enterprise Class Structure (ECS) could you apply the email correspondence?

A) Implementation
B) Division
C) Enterprise
D) Unit

3. A declare expression evaluates a circumstanced decision tree. The decision tree evaluates a property set by a data transform. What two steps do you perform to ensure that the decision tree is configured properly?
(Choose Two)

A) Test the declare expression to verify that the rule is configured correctly.
B) Test the data transform to verify the result is correct.
C) Specify the value of the circumstancing property when prompted in the Run Rule dialog.
D) Configure a test page with data to satisfy the circumstancing condition.

4. An application contains a case type named Time Off. HR requests a report that returns the ID and name of any employee for whom an open Time Off case does not exist.
The ID and Name properties are defined for the class Data-Employee-, and an ID property is also defined for the Time Off class. The ID property in the Time Off class points to records in Data-Employee-.
Select the approach you use to create this report.

A) Create a report in the TimeOff class, with a class join to the Employee class.
B) Create reports in both classes, and set the Employee report as a subreport of the TimeOff report.
C) Create reports in both classes, and set the TimeOff report as a subreport of the Employee report.
D) Create a report in the Employee class, with a class join to the TimeOff class.

5. Which of the following requirements can be implemented using Next Best Action?

A) Provide problem-solving guidance for customer service representatives so every customer is treated consistently.
B) Reduce average handle time of each customer interaction to less than two minutes per incident.
C) Identify why response rates for a campaign in a region are lower than the company average.
D) Provide the customer service representative with a list of potential reasons the customer has called.

Solutions: