Genesys Cloud Certified Professional - Implementation : GCP-GC-IMP Exam Questions

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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Documents
B) Admin
C) Chat Icon
D) Activity

2. Which button would you click to mute yourself when on a call?

A) Vertical bars
B) Phone with down arrow
C) Dialpad
D) Drop-down arrow
E) Microphone

3. You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A) Make sure you name the document in a way that is easy to search for.
B) Add a priority of "high" to this document.
C) Add meaningful tags to the document.
D) Number the documents in such a way that this one appears at the top of the list.

4. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) Workspaces
B) Groups
C) Queues
D) People

5. What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A) IP Phone Templates
B) Managed IP Phones
C) Base Settings
D) Default Station configuration

Solutions: