Salesforce Public Sector Solutions Accredited Professional : AP-222 Exam Questions

  • Exam Code: AP-222
  • Exam Name: Public Sector Solutions Accredited Professional
  • Updated: Sep 12, 2026
  • Q&As: 130 Questions and Answers

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Salesforce AP-222 Exam Syllabus Topics:

SectionWeightObjectives
Public Sector Solutions Implementation Strategies and Best Practices19%- Deployment methodology and change management
- Governance and compliance considerations
- Data management, scalability, and quality assurance
- Solution design and requirements mapping
Public Sector Solutions: Product-Specific Systems Knowledge45%- Employee experience and emergency response capabilities
- Grants management and program administration
- Licensing, permitting, and inspection management
- Document processing, eSignature, and reporting tools
- Core architecture and data model
Public Sector Solution Product Configuration36%- Service Cloud and Experience Cloud setup for citizen services
- Security, sharing, and compliance configuration
- Configure OmniStudio components for public sector workflows
- Action plans, automation, and business rules implementation

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question #1

A city government offers multiple assistance programs that require applicants to answer different eligibility questions based on household characteristics. Administrators want to modify question logic each year without changing code. Which solution best meets this requirement?

  • A. Build a dynamic OmniScript using conditional visibility and Decision elements
  • B. Write Apex controllers for each eligibility rule
  • C. Create separate Lightning pages for every program
  • D. Use Validation Rules to display questions
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

A county government issues permits that require review by multiple departments. Fire inspection should begin only after zoning approval is completed, while environmental review can occur simultaneously with zoning. Which configuration approach best satisfies this requirement?

  • A. Create multiple Business Hours records
  • B. Use Queue Routing only
  • C. Configure sequential and parallel stages within an Action Plan Template
  • D. Build separate OmniScripts for every department
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).

Question #3

A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?

  • A. Person Account Models have not been enabled on the org.
  • B. The 'Enable Notes' permission has not been selected for the new inspector.
  • C. Action Plans Permission Set has not been assigned to the new inspector.
  • D. The Salesforce user for the new inspector is disabled.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).

Question #4

Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?

  • A. Workplace Command Center
  • B. Workplace Strategy Planner
  • C. Employee Workspace
  • D. Employee Concierge
  • E. HR Service Center
Reveal Solution  Discussion  0

Correct Answer: C,D,E  🗳️

Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).

Question #5

A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed: The applicant must upload an image of their driver's license. The license reviewer must perform a background check within five business/working days. The license reviewer must enter the background check results into an external system manually within two business days of completing the background check.
The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review. The license reviewer may add additional steps/tasks for a particular application as needed. Which statement is true regarding Action Plan Templates relative to the business requirements above?

  • A. A document checklist item for an action plan template cannot be created.
  • B. Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan.
  • C. An action plan template can be created for the business license application object, and a document checklist item for the image upload can be created.
  • D. The reviewer users cannot create their own tasks within a predefined action plan template.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).

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