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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: internal
B) Measured: both
C) Measured: survivable
D) Measured: external

2. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the VDN of Origin announcement before call is delivered
B) by the Skill whisper announcement before call: is delivered
C) by the telephone display (a = Originator Name to VDN)
D) by the flashing skill button on the telephone set

3. Which three are settings for Vector Variables? (Choose three)

A) Scope
B) Action
C) Length
D) Stop Position
E) Assignment

4. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Skill
B) Vector
C) Agent
D) Split

5. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch can have a direct-connect to the CMS
B) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
C) The switch and CMS can he connected through a network.
D) If the switch uses a CLAN card, the switch must be direct-connected to the CMS

Solutions: