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Apple OS X Support Essentials 10.9 Sample Questions:

1. Bundles and packages are used to combine complex items into individual folders. Packages have the additional advantage of appearing as a single item in the Finder. Thisallows software developers to combine resources into a single item and prevents users from seeing and potentially damaging those resources through deletion or moving of files.

A) What does CUPS do?
B) How does file system journaling work?
C) What does OS X use bundles or packages for?
D) What does the diagnostic reporting feature do?

2. Review the screenshot of part of a Network Utility window, and then answer the question below.

Which statement accurately interprets the Network Utility Lookup results shown above?

A) A reverse lookup of mainserver.pretendco.com returned the IP address 10.1.0.1.
B) The DNS server for mainserver.pretendco.com is pretendco.com.
C) A reverse lookup of 10.1.0.1 returned the name mainserver.pretendco.com.
D) A forward lookup of mainserver.pretendco.com returned the IP address 10.1.0.1.

3. How is 802.1X configured on OS X systems?

A) A network client uses the subnet mask to determine whether the destination IP address is on the LAN. If the destination IP address isn't on the LAN, it's assumed the destination address is on another network, and the client sends the data to the IP address of the local network router. The network router then sends the data, via a WAN connection, on to another router that it thinks is closer to the destination. This continues across WAN connections from router to router until the data reaches its destination.
B) In the Mac App Store, you can view the current Apple ID by selecting Store from the menu bar. You can get further details regarding this Apple ID, by selecting View My Account in the same menu.
C) The Lookup tab of Network Utility allows you to test name resolution against the currently configured DNS server.
D) In OS X there are two configuration methods for 802.1X. The first method is automatic configuration via the selection of a Wi-Fi network that requires WPA/WPA2 Enterprise authentication. The second method is "semi-automatic" configuration via an 802.1X configuration profile provided by an administrator.

4. What permissions are modified by the Disk Utility Repair Permissions feature?

A) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used to locate files and folders on the volume.
B) The master password is used to reset local account passwords.
C) Disk Utility is the primary application for creating and managing disk images.
D) The Disk Utility Repair Permissions feature repairs only the ownership and permissions for items installed by Apple. However, this may resolve issues with third-party products.

5. When a user logs in, which task is NOT performed by the user's loginwindow or launchd processes?

A) Launch Dock and Finder.
B) Launch Login Items specified in Users & Groups preferences.
C) Launch items in /Library/LaunchDaemons.
D) Configure input device and system settings according to System Preferences.

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