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BlackBerry 10 Support Specialist Sample Questions:

1. What is the difference between activating a Microsoft Exchange ActiveSync account and a Work Account?

A) Work Account is only used with extra security such as S/MIME and PGP.
B) Using the "Work Account" option adds an email account that is only active while in the office.
C) Work Account is for use with device provisioning through BlackBerry Mobile Fusion products in order to separate the personal and work accounts on a user' s device.
D) Work Account connects to the Microsoft Exchange through MAPI.

2. How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone using the BlackBerry Device Service (BDS)?

A) The Wi-Fi profile will have a briefcase icon next to it.
B) The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
C) The Wi-Fi profile will have a lock icon next to it.
D) There is no way for a user to tell which profiles have been pushed.

3. A user reports that their Email account is reporting an error that states "Your Device is not connected to a network ". What is the cause?

A) Wi-Fi radio is enabled
B) Bluetooth radio is not connected to the wireless network
C) Wireless carrier data is not connected
D) NFC is connected to external device

4. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.
B) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.
C) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.
D) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site

5. Performing a Security Wipe will delete which of the following?

A) All data from the work perimeter
B) If work perimeter does not exist then all data but not downloaded applications
C) All data on the device including any pictures or videos, and downloaded applications
D) All PIM information, pictures or videos but not downloaded applications

Solutions: