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BlackBerry BCP-240 Exam Questions : BlackBerry 10 Support Specialist
- Exam Code: BCP-240
- Exam Name: BlackBerry 10 Support Specialist
- Updated: Oct 01, 2026
- Q&As: 100 Questions and Answers
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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: BlackBerry 10 Architecture & Components | 15% | - BB10 OS fundamentals - Hardware and software components |
| Topic 2: Troubleshooting & Maintenance | 25% | - Performance and connectivity fixes - Software updates and OS upgrades - Diagnosing common issues |
| Topic 3: Device Deployment & Configuration | 35% | - Network and connectivity setup - Initial setup and provisioning - BlackBerry Link and backup/restore |
| Topic 4: Security & Connectivity | 15% | - VPN, Wi-Fi, Bluetooth and cellular settings - Encryption and permissions |
| Topic 5: Application & Content Management | 15% | - Installing, updating and removing apps - BlackBerry World and BlackBerry World for Work |
| Topic 6: BES 10 Integration & Management | 20% | - Policy enforcement and user accounts - Connecting to BlackBerry Enterprise Service 10 |
BlackBerry 10 Support Specialist Sample Questions:
Question #1
How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone using the BlackBerry Device Service (BDS)?
- A. The Wi-Fi profile will have a briefcase icon next to it.
- B. The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
- C. The Wi-Fi profile will have a lock icon next to it.
- D. There is no way for a user to tell which profiles have been pushed.
Correct Answer: B 🗳️
Question #2
A user who does not have Roaming services would like to get data while travelling at no cost. What service needs to be enabled to access Hot Spots?
- A. Wi-Fi
- B. International Roaming
- C. Cellular connection
- D. Bluetooth
Correct Answer: A 🗳️
Question #3
Which of the following is needed to successfully pair a Bluetooth device?
- A. Both the Bluetooth radios should be on and one of the devices should be discoverable.
- B. The radio on the device where the pairing is to occur should be the only one with Bluetooth radio on.
- C. Both the devices should have Bluetooth radio on and be connected to the same Wi-Fi Access point.
- D. Both the de> ices should have Bluetooth radio on and should touch each other with the back of the device
Correct Answer: A 🗳️
Question #4
A customer has enabled Developer mode on the BlackBerry 10 (BB10). The customer connects the device to a computer and is unable to access the BB10 to load the custom BB10 application. What is the most likely cause for this?
- A. The USB driver was not initialized properly and the BB10 does not present all available interfaces, which prevents the operating system from detecting the Developer Mode IP Address.
- B. The assigned Developer Mode IP address is conflicting with an already present IP address on the network to which the attached computer has a network connection.
- C. The BlackBerry Network Device driver was not installed and the USB connected BB10 does not present its IP Address specified to the operating system of the attached computer.
- D. The USB dhver is not the correct version and needs to be updated to a version that contains the kernel mode driver that allows Developer Mode access.
Correct Answer: C 🗳️
Question #5
A user is experiencing difficulty activating a second device using BlackBerry@ Web Desktop Manager. What should be checked in BlackBerry Administration Console to ensure a second device can be activated?
- A. License limit
- B. Enterprise Proxy
- C. Email profile
- D. BlackBerry Controller
Correct Answer: A 🗳️
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