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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. Which is a reason why an organization should create competency profiles for each role?

A) To plan to fill all the mandatory ITIL roles
B) To plan the professional development of team members
C) To ensure that technical skills are included in each profile
D) To ensure that IT specialists have pi-shaped skill profiles

2. Which statement about collaboration is CORRECT?

A) Collaboration is most useful for standardized work
B) Collaboration focuses on the organization's goals
C) Collaboration should be used instead of swarming or
D) Collaboration can be enforced by aligning metrics between teams

3. A service has been in use for a number of years, and is not being developed or updated.
Customers are not happy because they think that the applications that support the service are missing important functionality.
Which practice is most likely to identify this issue and initiate improvement actions?

A) Knowledge management
B) Service validation and testing
C) Service level management
D) Service desk

4. Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?

A) Customer orientation
B) Integration and data sharing
C) Robotic process automation
D) ICI/CD

5. A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed. Which factor would MOST LIKELY influence the need for multiple value streams?

A) Whether the service is being created for internal or external customers
B) The methods used to manage the development work
C) The number of practices required to support the service
D) The number of suppliers that will be used to source service components

Solutions: