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IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. WebSphere Commerce helps businessesto deliver and manage BRAND EXPERIENCE across which of the following channels and touchpoints?

A) All direct channels including mobile touchpoints.
B) All direct channels.
C) Both direct and extended channels like social networks.
D) Web, mobile, callcenter, and in-store.

2. In what phase of the Smarter Commerce lifecycle does IBM Sterling Configure Price Quote (CPQ) solution fit into?

A) Sourcing and procurement of goods and services.
B) Personalization and marketing across all channels.
C) Servicing customer needs across multiple channels.
D) Selling and fulfillment across channels.

3. What are the key trends driving the Commerce space?

A) Customers want to simplify shopping by using one channel for a given transaction.
B) None of the above.
C) Customers expect highly personalized and rich interaction.
D) Businesses are becoming product-centric.

4. How can you make Business flows configurable and adaptive in Order Management?

A) With customization.
B) With change request management.
C) By doing a value chain analysis.
D) By altering the process model.

Solutions: