[Full-Version] 2023 New Preparation Guide of Oracle 1z0-1038-22 Exam
1z0-1038-22 Practice Exam - 97 Unique Questions
Oracle 1z0-1038-22 Exam Syllabus Topics:
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NEW QUESTION 40
Which four view modes are available in the Report Editor?
- A. Database View
- B. Graphical View
- C. Design View
- D. Data Set View
- E. Layout View
- F. Report View
Answer: C,D,E
Explanation:
The Report Editor is a work area in which you can manipulate the objects in your report directly or by changing properties in the Property Inspector. In the Report Editor window, you can navigate between different views of your report: the Data Model view, Paper Layout view, Paper Design view, Paper Parameter Form view, and Web Source view.
https://docs.oracle.com/cd/E16340_01/bi.1111/b32122/orbr_concepts1006.htm#:~:text=In%20the%20Report%20Editor%20window,view%2C%20and%20Web%20Source%20view.
NEW QUESTION 41
What are three required sections for Custom Process Models?
- A. Footer
- B. Code containing integration with external systems
- C. Test script
- D. Test harness
- E. Code containing custom business logic
- F. Header
Answer: D,E,F
NEW QUESTION 42
What are the three different types of pull policy for queues?
- A. Round Robin
- B. First Due
- C. Advanced
- D. Strict Priority
- E. Manual
- F. Standard
Answer: B,D,E
NEW QUESTION 43
Which two statements are true about linking products, categories, and dispositions?
- A. A leaf product's links are inherited from its parent product.
- B. Links can be created only between the parent levels of products, categories, and dispositions.
- C. Links can be automatically created to categories and dispositions based on answers an incidents.
- D. Product-category linking is independent of product-disposition linking.
- E. Product-category linking restricts customers from searching on the Customer Portal.
Answer: D,E
NEW QUESTION 44
Which statement correctly differentiates between a bulk operation and a batch operation?
- A. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
- B. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
- C. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
- D. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
Answer: A
NEW QUESTION 45
Which two statements are true about Oracle Service Cloud accelerators?
- A. The source files for all listed accelerators are available for download.
- B. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
- C. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
- D. Oracle provides support for all accelerators.
- E. They are available at http://www.oracle.com/technetwork.
Answer: B,C
NEW QUESTION 46
You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?
- A. Do not set the deferred execution option
- B. Set the option to allow switching of data
- C. Use a drilldown level to filter the top level
- D. Use runtime filters in preference to fixed filters
- E. Remove Primary keys from all tables used in the report
- F. Add default values to runtime filters if used in the report
Answer: E,F
NEW QUESTION 47
A customer is unable to see a record in the audit log after running a report. What could be the reason for this?
- A. the Purge settings in the database
- B. the Expanded Report Audit Log from the Reports Explorer
- C. the permissions of the report
- D. the Filters settings of the report
Answer: B
NEW QUESTION 48
Which three elements are available for workflow design on the Insert ribbon?
- A. Restart
- B. Terminate
- C. Set Fields
- D. Decision
- E. Return
Answer: A,B,D
NEW QUESTION 49
Your customer would like to send a communication about a product that is applicable only to its user base in the USA.
Which three actions should you perform?
- A. Add the segment in step (d) to the Audience tab in the Included section.
- B. Create a transactional survey.
- C. Create a broadcast survey.
- D. Create a segment of contacts whose contact home country is USA.
- E. Add the report in step (c) to the Audience tab in the Included section.
- F. Create a report of contacts whose contact home
Answer: B,C,D
NEW QUESTION 50
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
- A. Look for the message in the receipt email body.
- B. Submit an incident to customer care.
- C. Run a message base report and search for the text string you want to change.
- D. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
Answer: A,D
NEW QUESTION 51
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?
- A. View the add-in's log files and rectify the issue.
- B. Use Safe mode when logging in to the application.
- C. Log out of the interface and log in again.
- D. Exit the administration interface without completing the normal logout process.
Answer: A,B
NEW QUESTION 52
What would you use for repetitive text with a single point of maintenance for any changes to the text?
- A. Custom object field
- B. Custom field
- C. Variable
- D. Merge field
Answer: C
NEW QUESTION 53
Which three requirements can be implemented by using workspace rules?
- A. Calling a CPM script
- B. Dynamically setting the URL for browser control
- C. Prompting a customer care executive to dynamically open a guide
- D. Calling an add-in
- E. Triggering escalation mails to the manager after the escalation time is over
Answer: B,C,D
NEW QUESTION 54
Which two types of joins are available in analytics?
- A. Outer LTD) External
- B. Internal
- C. Intersection
- D. Peripheral
- E. Inner
Answer: A,E
NEW QUESTION 55
Which three functions are not part of the math group of functions?
- A. to_number
- B. truncate
- C. bitand
- D. rand
- E. floor
- F. round
- G. lower
- H. length
- I. ceiling
- J. power
Answer: A,G,H
NEW QUESTION 56
A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLA instance is added to an incident. What setup is required for resolution due calculations?
- A. Use business rules to automatically calculate dates
- B. Define default response requirements.
- C. Create a custom incident milestones report and add it to a custom incident workspace
- D. Add all the holidays observed by your organization.
Answer: C
Explanation:
https://docs.oracle.com/cloud/august2017/servicecs_gs/FAMUG/_service.htm#FAMUGai1215329
NEW QUESTION 57
A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?
- A. The profile to which the agent is assigned does not have the incident workspace assigned.
- B. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
- C. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
- D. The profile to which the agent is assigned does not have a navigation set assigned.
- E. The profile to which the agent is assigned does not have the Interface Access check box selected.
Answer: E
NEW QUESTION 58
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