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Best ITIL-4-Foundation Exam Preparation Material with New Dumps Questions
ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is designed to test the knowledge of individuals who want to demonstrate their understanding of the ITIL 4 framework. ITIL stands for Information Technology Infrastructure Library, and it is a popular framework used by organizations to manage their IT services effectively. The ITIL 4 Foundation certification exam is the entry-level certification in the ITIL 4 framework and is ideal for those who are new to ITIL and want to learn about its fundamental concepts.
ITIL 4 Foundation Certification Exam is a globally recognized certification that is designed for IT service management professionals. It focuses on the latest version of the IT Infrastructure Library (ITIL) framework, which is widely used by businesses to manage their IT services. ITIL 4 Foundation Exam certification exam tests the knowledge and understanding of candidates about the ITIL 4 framework, its principles, and practices. ITIL-4-Foundation exam is an entry-level certification that provides a solid foundation for individuals who want to pursue a career in IT service management.
NEW QUESTION # 57
Which is a purpose of the 'service level management' practice?
- A. To establish and nurture the links between the organization and its stakeholders
- B. To ensure that the organization's suppliers and their performance are managed appropriately
- C. To set clear business-based targets for service levels
- D. To support the agreed quality of a service handling all agreed, user-initiated service requests
Answer: C
NEW QUESTION # 58
What can be described as an operating model for the creation and management of products and services?
- A. Practices
- B. Service value chain
- C. Guiding principles
- D. Governance
Answer: B
NEW QUESTION # 59
What is defined as "any component that needs to be managed in order to deliver an IT service"?
- A. An IT asset
- B. A configuration item
- C. An event
- D. A change
Answer: B
Explanation:
CIs are simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example
https://www.bmc.com/blogs/itil-asset-configuration-management/#:~:text=among%20your%20CIs-,Configuration%20items%20(CIs),considered%20a%20CI%2C%20for%20example.
NEW QUESTION # 60
How is a continual improvement register used?
- A. To authorize changes to implement improvement initiatives
- B. To organize past, present, and future improvement ideas
- C. To provide a structured approach to implementing improvements
- D. To record requests for provision of a resource or service
Answer: C
Explanation:
The ITIL continual improvement model, which provides organizations with a structured approach to implementing improvements
https://www.bmc.com/blogs/itil-continual-improvement/
NEW QUESTION # 61
Which TWO BEST describe the guiding principles?
Short term
Standards
Recommendations
Long-term
- A. 2 and 3
- B. 3 and 4
- C. 1 and 4
- D. 1 and 2
Answer: B
Explanation:
Explanation
A guiding principle is a recommendation that provides universal and enduring guidance to an organization, which applies in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=A%20guiding%20principle%20is%20a,of%20work
NEW QUESTION # 62
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?
- A. Change enablement
- B. Service Request management
- C. Service request management
- D. Incident management
Answer: D
Explanation:
Explanation
Incident management is typically closely aligned with the service desk, which is the single point of contact for all users communicating with IT. When a service is disrupted or fails to deliver the promised performance during normal service hours, it is essential to restore the service to normal operation as quickly as possible.
https://www.bmc.com/blogs/itil-v3-incident-management/
NEW QUESTION # 63
What is defined as a cause, or potential cause, of one or more incidents?
- A. Known error
- B. Change
- C. Event
- D. Problem
Answer: D
NEW QUESTION # 64
Which practice is responsible for moving new or changed components to live or other environments?
- A. Release management
- B. Deployment management
- C. Supplier management
- D. Change enablement
Answer: B
Explanation:
Explanation/Reference: https://www.sysaid.com/blog/entry/itil-4-practices-whats-new-and-changed
NEW QUESTION # 65
What is an event?
- A. The addition, modification, or removal of anything that could have a direct or indirect effect on services
- B. An unplanned interruption to a service or reduction in the quality of a service
- C. Cause of one or more incidents
- D. Any change of state that has significance for the management of a service or other configuration item
Answer: D
NEW QUESTION # 66
What are the MOST important skills required by service desk staff?
- A. Supplier management skills
- B. Problem resolution skills
- C. Incident analysis skills
- D. Technical skills
Answer: C
NEW QUESTION # 67
How should an organization adopt continual improvement methods?
- A. Use a new method for each improvement the organization handles
- B. Build the capability to use as many improvement methods as possible
- C. Select a single method for all improvements that the organization handles
- D. Select a few key methods for the types of improvement that the organization handles
Answer: D
NEW QUESTION # 68
What can be used to help determine the impact level of a problem?
- A. Configuration management system (CMS)
- B. Standard operating procedures (SOP)
- C. Definitive media library (DML)
- D. Statement of requirements (SOR)
Answer: A
NEW QUESTION # 69
Which practice recommends that organizations develop competencies an techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?
- A. Change enablement
- B. Incident management
- C. Continual improvement
- D. Service request management
Answer: C
NEW QUESTION # 70
Which practice performs reviews to ensure that services continue to meet the needs of the customers?
- A. Change enablement
- B. Service level management
- C. Monitoring and event management
- D. Service desk
Answer: B
Explanation:
Explanation
To set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.
https://www.bmc.com/blogs/itil-management-practices/
NEW QUESTION # 71
Which of the following is included in the purpose of the 'continual improvement' printer?
- A. The establishment of Inks between the organization and its stakeholders at strategic and tactical levels
- B. The restoration of normal service operation as quickly as possible
- C. The reduction of the likelihood and impact of incidents
- D. The alignment of the organization's practices and services with changing business needs
Answer: D
NEW QUESTION # 72
What is a set of specialized organizational capabilities for enabling value for customers in the form of services?
- A. Service offering
- B. Service provision
- C. Service consumption
- D. Service management
Answer: D
NEW QUESTION # 73
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