Cisco Implementing Cisco Collaboration Cloud Customer Experience : 300-830 Exam Questions

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)

A) schedule date in YYYY-MM-DD format
B) schedule date in YYYY-DD-MM format
C) schedule timezone
D) phone ANI
E) customer name

2. What are two characteristics of the Microsoft Dynamics 365 Connector integration for Cisco Webex Contact Center? (Choose two.)

A) It provides customizable CRM agent workflows from WxCC.
B) It provides agent state syncing between platforms.
C) It supports read-write and read-only configurations.
D) It supports TLS API encryption.
E) It supports OAuth certificate-based authentication.

3. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Watchtower
B) Reports
C) Templates
D) Debug Console
E) Export Logs

4. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) SIP registration expiration timer
B) Callback retry interval and queue backlog
C) Agent idle timeout
D) Queue wait threshold

5. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A) H.323 gatekeeper zones
B) SIP normalization scripts
C) CAC and adaptive video resolution
D) Static RTP pinning

Solutions: