Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) : MB2-718日本語 Exam Questions

  • Exam Code: MB2-718J
  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
  • Updated: Aug 19, 2026
  • Q&As: 90 Questions and Answers

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Microsoft MB2-718 Exam Reference

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Microsoft MB2-718日本語 Exam Syllabus Topics:

SectionWeightObjectives
Manage Cases, Knowledge Base, and Interactive Service Hub35%- Create and manage cases
  • 1. Entitlements and service level agreements (SLAs)
    • 2. Queues, routing, and assignment
      • 3. Case lifecycle and processes
        - Configure Interactive Service Hub / Customer Service Hub
        • 1. Unified interface configuration
          • 2. Dashboards and streams
            - Implement knowledge management
            • 1. Knowledge base configuration
              • 2. Create and publish knowledge articles
                • 3. Article search and association
                  Manage Dynamics 365 Field Service Integration20%- Resource management and scheduling
                  - Field service and customer service integration
                  - Products, price lists, and territories
                  Configure Unified Service Desk20%- Hosted controls and configuration
                  - Toolbars, navigation rules, and events
                  - Session management and integration
                  Implement Service Management Analysis and Voice of the Customer25%- Service analytics and reporting
                  • 1. Custom views and reports
                    • 2. Dashboards and charts
                      - Voice of the Customer surveys
                      • 1. Create and configure surveys
                        • 2. Distribute and analyze survey responses

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