Salesforce Certified B2C Solution Architect : Arch-302 Exam Questions

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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations.
They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history.
Which three options can a Solution Architect recommend to increase security for their existing users?
Choose 3 answers

A) Add a login flow that defines the scope of user access authorized by authentication providers.
B) Implement high-assurance requirements for Experience Cloud profiles.
C) Develop login flows to change the user's session security level to initiate third-party identity verification.
D) Maintain GAuth tokens for existing Experience Cloud profiles.
E) Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication.

2. A company is struggling to grow sales in a difficult retail climate and has tasked the Marketing team with improving their lead generation metrics. They have an existing database of customers going back five years, but there are many duplicates, the data is not extensive, and is often outdated. This could mean the potential customer base is limited. They already use Marketing Cloud Journeys extensively and their management team is open to considering additional investments if they believe it can make a difference.
Which three actions should a Solution Architect take to help meet their need for improving lead generation metrics?
Choose 3 answers

A) Implement Audience Studio and integrate it with Marketing Cloud to bridge the divide between the known and the unknown customer
B) Use analytics tools such as Datorama to help improve accountability on campaign spend for digital advertising and marketing campaigns
C) Implement Lead Queues in Sales Cloud to ensure that the Telesales teams are calling customers more efficiently
D) Implement a mobile app so that customers can more easily purchase products to drive higher sales
E) Run a proof-of-concept of Customer 360 Data Manager to build unified customer identities, improving the ability to provide relevant personalization

3. Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.
Which feature of Data Loader should be used to load this data back into Salesforce faster?

A) Bulk API Serial Mode
B) Bulk API
C) REST API
D) SOAP API

4. A company is seeing an increased volume of customers browsing for higher-value items, as well as longer consideration times before customers place orders based on what is in their shopping carts.
What are two tactics that a Solution Architect could recommend to increase checkouts and decrease the time from adding items to completing a checkout?
Choose 2 answers

A) When the cart value reaches a certain value, push a chat request to assist the customer with the checkout process.
B) Monitor the cart items and time since it has been active in B2C Commerce and send a reminder and checkout incentive 18 hours after the cart was last modified.
C) Enable customer service agents to enroll customers in an Abandoned Cart Journey in Marketing Cloud if an interaction does not result in the processing of an order.
D) Enable customer service agents to update and complete a cart transaction on behalf of the customer.

5. A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.
Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?
Choose 2 answers

A) Configure agents to use SSO between B2C Commerce and Service Cloud.
B) Verify that the permissions for the B2C Commerce account support 'Order on Behalf of'.
C) Apply the "Order on Behalf of permission set to Service Cloud users.
D) Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.

Solutions: