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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. HP Next Business Day Onsite services benefit customers in which ways? (Select two.)

A) They help minimize the impact of downtime on the business.
B) They enable IT resources to focus more on the value-added business tasks.
C) They cover repairs due to spills, drops, or electrical surges.
D) They can be enhanced by adding remote support for minimal additional cost.
E) They automatically come with the Image and Application service.

2. Which types of HP Services contracts are available to your customers? (Select two.)

A) Durational
B) Custom
C) Standard
D) Adjustable
E) Transactional

3. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Accidental Damage Protection and Defective Media Retention
B) Configuration Services and Defective Media Retention
C) Accidental Damage Protection and Next Business Day Onsite Services
D) Next Business Day Onsite and Installation

4. Which statement is true about a custom service contract compared to a standard service contract?

A) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
B) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
C) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
D) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.

Solutions: