Salesforce Slack-Con-201 Exam Questions : Salesforce Certified Slack Consultant

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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?

A) Users cannot use channels while the workspace is being migrated, but can still direct message each other.
B) Users are deactivated at the org level, but can still access the migrating workspace.
C) Users can continue to work in their Slack accounts on the migrating workspace while the workspace is being migrated.
D) Users are signed out of their Slack accounts on the migrating workspace and the workspace becomes unavailable.

2. Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?

A) Restrict posting permissions to include only the session moderators.
B) Ask employees to respond to messages with emoji reactions.
C) Create a workflow where employees can engage by submitting questions.
D) Leave posting permissions open to encourage engagement.
E) Encourage employees to delete answered questions to keep the channel organized.

3. During discovery you learn that your client's vision for success is to make employees feel more connected with their peers, and to improve connectivity among global and remote employees. They also want to limit noise and distraction for users in their primary workspace.
What type of workspace would best meet their needs?

A) External
B) Global
C) Secondary
D) Social

4. Your client recently acquired a company that has a more mature level of Slack usage. To streamline processes and facilitate cross-departmental collaboration your client is upgrading to Enterprise Grid, but they need your recommendation on how to best balance Slack maturity levels, use cases and change management needs.
Your client primarily uses email to socialize company announcements, while the company it acquired primarily uses Slack. Additionally, the client is working hard to ensure that the leadership teams from both companies have visibility and input with the Enterprise Grid project to result in a smooth transition.
Which Communication Plan component(s) will you customize to meet your client's needs?

A) Delivery method only
B) Sender(s) of the communication and delivery method
C) Sender(s) of the communication only
D) Customized emojis and delivery method

5. What role does the Slack account team have in a client engagement?

A) They are responsible for making all necessary configurations into your client's Slack instance.
B) They will partner with you for the overall success of your client and serve as your point of escalation for any issues.
C) They are the main client-facing team members during your engagement.
D) They are responsible for setting up the Slack Connect channel to connect with your client team.

Solutions: