[Feb 03, 2024] CRT-251 Sample with Accurate & Updated Questions
CRT-251 Exam Info and Free Practice Test | VCEPrep
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NEW QUESTION # 18
Cloud Kicks' sales representatives need help to remove obstacles when working on high-value sales deals. The sales management team wants to monitor and empower collaboration with cross-functional teams.
Which two solutions should a consultant recommend to meet these requirements? Choose 2 answers
- A. Enable mobile alerts for Einstein Engagement.
- B. Enable the Chatter feed on similar Opportunities.
- C. Enable Big Deal Alerts
- D. Enable Chatter feed tracking on Opportunities.
- E. Allow global team selling on Accounts.
Answer: B,C
NEW QUESTION # 19
The sales managers at Universal Containers (UC) believe that many of the sales reps' deals that are being lost to competitors are getting less attention than deals that are won.
What should a consultant build so management can assess whether its belief is correct and monitor it going forward?
- A. Build a report on Opportunities and Activities.
- B. Install an AppExchange app for tracking Lead conversion.
- C. Create formula fields on Opportunity and Activity.
- D. Build a report on Leads and Activities.
Answer: B
NEW QUESTION # 20
Sales reps at Universal Containers have found that Leads they has been purchasing contain outdated and missing contact information.
What should a consultant recommend to obtain current Lead contact information?
- A. Upload Marketing Cloud data on a daily basis for more complete information.
- B. Use a company insights and data enrichment app from the AppExchange.
- C. Create a Web-to-Lead form with required fields.
- D. Use Mass Delete to remove Leads with invalid data.
Answer: B
NEW QUESTION # 21
The sales director of retail products at Cloud Kicks wants to allow cloning of orders to help sales reps process repetitive orders.
What are two guidelines to consider when cloning an order with products? Choose 2 answers
- A. A cloned order's start date must fall between the associated contract's start and end dates.
- B. A new order's currency or price book will remain the same If the original order has products.
- C. A cloned order must be associated with the same contract as the original order.
- D. The admin will be able to set up which fields can be cloned to a new order.
Answer: A,B
NEW QUESTION # 22
The sales management team of Universal Containers has noticed that opportunities are taking longer to close.
Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days.
Which two reporting tools can the sales management team leverage to help determine the cause? (Choose two.)
- A. Dashboard of opportunity stage duration
- B. Dashboard of month-over-month trend of lead conversions
- C. Report on campaign return on investment (ROI)
- D. Report on the discount approval time for quotes
Answer: A,D
NEW QUESTION # 23
The Consultant at Cloud Kicks has noticed that sales data is quickly outdated and wants to keep account data current.
What should the Consultant recommend to maintain up-to-date Account information?
- A. Enable the Automatic Account Update feature in Setup.
- B. Use the Salesforce-provided data to updated and add records to Salesforce.
- C. Use third-party data to update and add records to Salesforce
- D. Call the Contacts and Leads to get their updated information.
Answer: C
NEW QUESTION # 24
Cloud Kicks (CK) has a private Opportunity sharing model and leverages Opportunity teams to extend sharing. Occasionally, a team member's access needs to be removed due to changes in sales structure.
How can CK revoke Opportunity team access on an ad-hoc basis?
- A. REVISE
- B. Remove the Opportunity team related list from page layouts.
- C. REVISEC. Remove the user's Opportunity team member.
Answer: B
NEW QUESTION # 25
Cloud Kicks (CK) operates in multiple countries and wants to track historical exchange rates. The consultant at CX has implemented dated exchange rates by using Advanced Currency Management.
How is the converted currency amount calculation on Opportunities determined?
- A. The current exchange rate regardless of the close date
- B. The close date only when the stage is closed
- C. The close date regardless of the opportunity stage
- D. The exchange rate at the time the opportunity is closed
Answer: C
Explanation:
The close date regardless of the opportunity stage is how the converted currency amount calculation on Opportunities is determined when using dated exchange rates and Advanced Currency Management.
Dated exchange rates are exchange rates that are tied to specific dates or ranges of dates. Advanced Currency Management is a feature that allows users to enable dated exchange rates and track historical exchange rates in Salesforce. When using dated exchange rates and Advanced Currency Management, the converted currency amount on Opportunities is calculated based on the exchange rate that matches the close date of the Opportunity, regardless of whether the Opportunity is open or closed.
NEW QUESTION # 26
A sales manager at Northern Trail Outfitters (NTO) needs to give the another manager access to an account as well as its four child accounts. NTO has account hierarchies with a private sharing model. How should the sales manager enable access?
- A. Add the user manually to the parent account team and each of the child account teams.
- B. Add the user to the account team on the parent account; the child accounts will inherit access
- C. Add the user to a public group for that account and share all child accounts to this group.
- D. Add the user to each child account team; visibility will then roll up to the parent account.
Answer: A
NEW QUESTION # 27
Cloud Kicks Sales Team Folder needs to be shared with the following:
The CEO role, so that view access is granted
The CEO's assistant, so that view, share, save, rename, and delete are granted The Sales Manager for each region, so that view and save are granted.
How should the Consultant configure sharing?
- A. Set the CEO role to View, the CEO's assistant user to Manage, and the Sales Manager role to Edit.
- B. Enable Manage Reports in Public folders for CEO role and its subordinates.
- C. Set the CEO role to View All, the CEO's assistant user to Modify All, and the Sales Manager public group to Create.
- D. Enable Manage access to the CEO role and subordinates and manage to the assistant profile
Answer: A
NEW QUESTION # 28
The Salesforce administrator for Cloud Kicks needs to set sales quotas for all sales representatives. Which three solutions should the Consultant consider? Choose 3 answers
- A. Use Data Loader
- B. Update the sales quota field from the opportunity record.
- C. Use the API
- D. Enable Forecast Quotas from Setup.
- E. Add a record to the Quotas related list from the user record.
- F. Add a record to the quota object.
Answer: A,C,E
NEW QUESTION # 29
Cloud Kicks is expanding to international markets. Sales reps are unable to find specific products in the international price book.
Which two steps should the consultant take to resolve this issue?
Choose 2 answers
- A. Share the products with sales reps.
- B. Add the products to a product family.
- C. Add the products to the price book.
- D. Activate the products
Answer: C,D
NEW QUESTION # 30
Cloud Kicks requires its sales associates to record all customer interactions within Salesforce. Which sales metric can a sales manager at Cloud Kicks use to monitor and reinforce its sales strategy?
- A. Renewal Rate
- B. Activity Tracking
- C. Forecast Accuracy
- D. Close Rate
Answer: B
Explanation:
Explanation
Activity tracking is a sales metric that can help a sales manager at Cloud Kicks monitor and reinforce its sales strategy. Activity tracking can show how many calls, emails, meetings, and other actions sales associates are taking to engage with their customers and prospects. Activity tracking can also help evaluate the effectiveness and efficiency of the sales associates, and provide insights for coaching and feedback. Verified References:
https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 23)
https://trailhead.salesforce.com/en/content/learn/modules/sales_admin_analyze_business_with_reports_an
NEW QUESTION # 31
Cloud Kicks operates in multiple countries and wants to track historical exchange rates. The Consultant at Cloud Kicks has implemented exchange rates by using advanced currency management. How is the converted currency amount on Opportunities calculated?
- A. Based on the historical exchange rate regardless of the Close Date
- B. Based on the Opportunity stage regardless of the Close Date
- C. Based on the Close Date regardless of the Opportunity stage
- D. Based on the exchange rate regardless of the Close Date
Answer: C
NEW QUESTION # 32
Cloud Kicks wants to send a notification to sales reps when their opportunities remain open past the close date.
Which two solutions should the consultant recommend to meet the requirement?
Choose 2 answers
- A. Instruct sales reps to follow their opportunities.
- B. Add sales reps to the Opportunity Team.
- C. Enable Einstein Opportunity Insights.
- D. Use Flow with a scheduled action and an email alert.
Answer: C,D
NEW QUESTION # 33
The Cloud Kicks Marketing Team purchased a marketing automation tool and are implementing a Lead qualification process. The Sales Director provided key attributes and activity history of the ideal LeaD. What can Marketing do with this information to implement an automated solution?
- A. Create reports based off the provided Sales metrics in the marketing automation tool and train Marketing users to identify and qualify Leads
- B. Set up the marketing tool to send any prospects to Salesforce and have Sales Reps assist in the qualification process
- C. Develop the Lead score and grade based off the provided information to automatically determine when a Lead should become qualified
- D. Add fields for all key attributes to the Lead object and make them required
Answer: C
NEW QUESTION # 34
Universal Containers has enables Advanced Currency Management.
How is the converted amount data reported on a report that spans time periods when the exchange rate was different?
- A. Converted amounts are based on the historical exchange rate associated with the close date.
- B. Converted amounts are based on exchange rates that use the oldest entry.
- C. Converted amounts are based on exchange rates that use the current entry.
- D. Converted amounts are based on the exchange rates entered in the opportunity.
Answer: A
NEW QUESTION # 35
A Salesforce partner regularly works with Salesforce Account Executives to close deals with clients that are looking for a partner to implement Sales Cloud. As new partner sales reps are on-boarded, they spend quite a bit of time trying to determine which Account Executive maps to which Accounts and Opportunities. What should the Consultant recommend when rolling this out?
- A. Implement Account Partner Roles
- B. Implement Account Contact Roles
- C. Add a Lookup field on the Opportunity to indicate Partner Executives
- D. Add the Title field to all Contact Layout
Answer: B
NEW QUESTION # 36
A sales rep owns an opportunity and can view the associated account, but is unable to view contacts on that account.
What should the consultant recommend to allow account owners to selectively share an account's contacts with opportunity owners?
- A. Add opportunity owners to the Account Team and configure contact sharing.
- B. Add opportunity owners to the Opportunity Team and configure contact sharing.
- C. Transfer contact ownership from themselves to the opportunity owner.
- D. Transfer account ownership from themselves to the opportunity owner.
Answer: A
NEW QUESTION # 37
A couple of users at Cloud Kicks (CK) own more than 10,000 records. The CK admin has noticed that making changes to the sharing model is taking increasingly more time.
What are two solutions the consultant should implement to resolve the Issue?
Choose 2 answers
- A. Mass transfer the records to another role in the role hierarchy.
- B. Move the users to the top of the role hierarchy.
- C. Move the users to the bottom of the role hierarchy.
- D. Remove the users from the role hierarchy.
Answer: A,B
NEW QUESTION # 38
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