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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) A case worker can skip the customer feedback and get directly to focus on the problem at-hand
B) Deliver case workers the solution in a fraction of time of other approaches
C) A case worker has all the information needed to improve case outcomes and optimize decisions
D) Integrated analytics help organizations understand the impact of case loads.

2. Which one of these software solution components providing business capabilities is
NOT part of the 'Market' offerings?

A) Unica
B) WebSphere Commerce
C) Coremetrics
D) ILOG

3. The 'Sell' customer interaction platform provides capabilities for all but which of the following?

A) Customer data mining.
B) Complex B2B sales processes.
C) Cross-channel commerce.
D) Extended brand experience.

4. Online ad optimization, i.e. AdTarget, would be an example of which capability within the cross-channel, interactive marketing engine?

A) Execution
B) Integrated Operations
C) Decisioning
D) Awareness

5. Which of these provides shopping flow optimized for smart phones, eMarketing spots tailored to mobile users and cross channel shopping/fulfillment capability?

A) Mobile shopping studio.
B) Mobile framework.
C) Mobile starter store.
D) Commerce light.

Solutions: